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How sutustoto Handles Your Personal Data

When you open an account with us, we collect only what we need to run your account, process payments through DANA, OVO, or GoPay, and keep your sessions secure.

Account data kept privateDANA, OVO, GoPay wallet info protectedNo data sold to third partiesYou can request deletion anytimeSSL-encrypted sessions
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sutustoto How sutustoto Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or delete the data we hold on your account, reach out through any of the channels below. Our team handles privacy requests separately from general account support — mention that your message is a data request so we route it correctly and respond without delay.

Live Chat Open the chat widget on sutustoto and type 'data request' at the start of your message. We'll route it to the right team straight away.
Email Support Send your request to our support email with your registered mobile number. Include which data action you need — access, correction, or deletion.
Account Settings Some data preferences — like cookie settings and marketing contact opt-outs — can be updated directly inside your account settings without contacting support.
HOW WE PROTECT YOU

Data Handling, Cookies, Retention and Security

We apply SSL encryption across every page and every payment flow on sutustoto. Your account password is hashed and never stored in readable form. Sessions on mobile or browser time out after a period of inactivity, reducing exposure if you step away from your device. Data retention follows the purpose it was collected for — payment records are kept as long as they are needed for transaction verification and legal compliance in applicable regions, while inactive account data is reviewed periodically for deletion eligibility.

SSL Encryption

Every page, login step, and payment flow — including DANA, OVO, and GoPay transactions — runs over SSL. Your data moves encrypted end to end.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your settings. You can block non-essential cookies in your browser at any time.

Data Retention

We keep your account data only as long as your account is active or as required by applicable law. You can request a review of your retention period via support.

Third-Party Access

Only payment processors and infrastructure partners receive limited data — strictly what's needed for your transaction or session. No advertisers, no data brokers.

Common Questions About Your Privacy Rights

Below are the questions we hear most from accounts based in Indonesia about how their data is stored, who can see it, and how to make changes. If your question isn't here, our support team handles privacy requests through live chat or email.

We collect your name, email, and mobile number at registration. When you add DANA, OVO, or GoPay, we record a wallet reference to process your transactions — not your PIN.

Yes. Send a data access request through live chat or email with your registered mobile number. We'll provide a summary of the data tied to your account.

Contact support and request account deletion. We'll remove your personal data, subject to any retention obligations under applicable law in eligible regions.

Only with payment processors like DANA, OVO, and GoPay, and our infrastructure partners — and only the minimum data each needs. We do not sell or share data with advertisers.

Payment records are kept as long as required for transaction verification and applicable legal obligations. Session logs are reviewed and cleared periodically for inactive accounts.

Some details — like your contact email — can be updated inside account settings. For changes to your registered name or mobile number, contact support with your request.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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