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What Governs Your Account on sutustoto

Your use of sutustoto is subject to the terms on this page, including how we handle your account data, payment records from DANA, OVO, and GoPay, and your rights as someone accessing the platform in Indonesia.

Indonesia Access PolicyAccount Data & PrivacyDANA · OVO · GoPay RecordsYour Rights & RequestsPlatform Terms
sutustoto What Governs Your Account on sutustoto
HOW WE HANDLE DATA

Data Handling, Security, and Your Account Rights

We take a straightforward approach to your data: collect what we need to run your account, secure it properly, and make it accessible to you on request. Here is what that looks like in practice across the four areas that matter most.

Account Security

Accounts are protected with OTP verification on login. We do not store your DANA, OVO, or GoPay credentials — only the reference data returned after a transaction completes.

Cookie and Session Data

We use session cookies to keep you logged in across your browser or mobile session. You can clear cookies at any time; doing so will end your current session and require a fresh OTP login.

Data Retention

We keep your account and transaction records while your account is active. If you close your account, we retain only what applicable policy requires for a defined period, then remove it.

Your Rights and Requests

You can request a copy of your stored data, ask us to correct inaccurate records, or ask questions about how a specific piece of information is used — contact support with your registered email.

POLICY CONTACT PATHS

How to Reach Us About Legal or Account Queries

If you have a question about how your data is handled, want to correct account information, or need clarification on what terms apply to your region, reach out through any of the channels below. Our support team handles account and policy queries in English and can escalate data requests to the right team within one business day.

Live Chat Start a chat session from the lobby page. Available for account, payment, and policy questions — your conversation record is saved to your account.
Email Support Send your query to our support address. For data or legal requests, include your registered account email and a description of what you need reviewed or corrected.
Help Center Our help section covers account access steps, wallet verification for DANA, OVO, and GoPay, and how to submit a formal data or policy request.

Common Questions About Legal Terms and Data

These are the questions we hear most often from people checking the legal side of their account. If yours is not here, contact support directly.

We collect your name, contact details, and the wallet identifiers you provide during registration. Payment references from DANA, OVO, and GoPay are recorded when transactions are processed.

We do not sell your data. Payment data is handled by DANA, OVO, and GoPay under their own policies. We receive only the confirmation references needed to update your account balance.

Contact support by email or live chat with your registered account email. We will confirm what data we hold and send you a copy within a reasonable timeframe, typically one business day.

Yes. If your stored details are inaccurate, contact support and we will correct them. Account closure requests are handled by the support team and follow our standard data retention policy.

Access depends on local law and is available only where regulations permit. If you have questions about eligibility in your region, contact support for clarification before opening an account.

We remove your active account data after closure, retaining only what applicable policy requires for a set period. After that period, your records are deleted from our systems.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.